• 24th March park open from 11:00am - 5:00pm
  • 25th March park open from 11:00am - 5:00pm
Box office assistants

About this job

As a Box Office/General Assistant you will provide a professional, friendly and welcoming manner to all guests. You will be handling bookings in person, over the phone, online and answer all enquires efficiently and effectively.

You will also be asked to assist in administration and Ice Maintenance duties.

Specification Requirements

  • Experience of working within a pressurised environment.
    Experience of working in a customer-facing environment
    Full Driving licence
    Previous Sales experience
    Cash handling experience
    IT Skills
    An ability to communicate effectively with all people within and outside the organisation, both verbally and in writing as appropriate
    Experience of working alone or as part of a team, maintaining good working relationship and know when to refer to others
    An ability to perform in a flexible manner, adapting to changing priorities and circumstances as appropriate
    The drive, commitment and enthusiasm to perform effectively
    Administrative Skills.
    Computer literate in spread sheets & word processing.
    Good Customer Care Skills
    Good Interpersonal Skills
    Self Motivated
    Willingness to learn new skills
    Able to work on own initiative
    Willingness to work flexible and unsociable hours when required
    Excellent telephone manner

Roles and Responsibilities

Reports to: Box Office Manager

1. To operate and assist on any ticketing sales points (Arena, Globe & Park tickets sales) in order to provide an efficient and productive booking system for the public including counter, phone and online sales when required.
2. To answer all telephone calls during your shift.
3. To carry out any other duties as defined by your manager based on the changing needs of the business.
4. To ensure that Master files & customer records are completed, maintained and accurate, complying with data protection
5. To ensure that the Box Office is a friendly and welcoming environment for all visitors to the Arena/Globe.
6. Administration duties as defined by the Arena Management
7. To work in other areas of the Arena such Food & Beverage, skateshop & skatehire
8. To assist with events within the Arena & Globe such as Birthday parties.
9. Identify Maintenance problems & report to the Duty Manager.
Provides the Pleasure Beach Service Experience consistently for all our customers

Other jobs you might be interested in...

Bar Staff – The Arena
Blackpool Pleasure Beach are looking for Bar Staff to work in our Arena Applicants ideally would have previous experience working in a busy Bar
Find out more