• 23rd March open from 11:00am - 17:00pm
  • 24th March open from 11:00am - 17:00pm
Deputy General Manager

About this job

Department:
BBH Administration

Permanent

Hours of work:
Minimum of 40 hours per week

Brief Job Description:

The Big Blue Hotel is an award-winning, four star, 157 bedroom, boutique hotel located at Blackpool Pleasure Beach. We offer premium accommodation, dining and conference facilities to a broad demographic of guests throughout the year. We have a strong reputation for offering the very best in service, consistently winning awards since the hotel opened its doors in 2003. Voted as the UK’s 2nd best hotel for families in the TripAdvisor Travellers’ Choice awards 2018.

We currently have an exciting opportunity to join our friendly, dedicated and talented team as Deputy General Manager. As Deputy General Manager you will be at the forefront of hotel operations, providing leadership to the team, support to the General Manager, service excellence in all areas of the business and maximising sales potential and profitability.

You will be responsible for the smooth running of duty manager shifts, leading from the front with a hands-on approach. You will have an emphasis on the team, strong attention to detail, the ability to communicate at all levels and be able to make the right decision in what can be a fast paced and often challenging environment.

Required Skills:

2 years’ experience within a similar role or multiple HOD experience.
Continually monitor the quality of standards in line with policies and standards.
Oversee all departments within the hotel on a daily basis, assisting department heads in maintaining a smooth operation.
Responsible for ensuring the highest standards of health, safety & hygiene across all departments.
Maintain excellent guest relations at all times, seeking and recording feedback to ensure their requirements are always met and their experience within the hotel is of the highest standard.
Delivering feedback to the team, ensuring it is acted upon with procedures put in place to alleviate recurring issues.
Be aware of the revenue and profit targets, updating the team regularly on how their departments are performing in terms of cost control.
Strong leader and developer of people, you will have an active interest in the interview and selection of your team members.
Ensure all new starters complete the company induction and all training is planned, designed, carried out and recorded.
Ensure the security of cash, stock and company property are managed in line with the company procedures.
Regularly review all departments ensuring standards are being met, and action plans completed to address any concerns.
Support and assist action on departmental HR issues.

Closing Date for Applications:
01/02/2019

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