Copyright

By using the Site, you agree to be bound by these Terms and Conditions and any other guidelines or rules applicable to other services that may be posted from time to time. If you do not agree with any part of the following terms of conditions you must not use the Site.

1. Privacy Statement

This Privacy Policy relates to the Pleasure Beach Blackpool Web Site located at www.blackpoolpleasurebeach.com. We are committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it and what we do with it.

2. Use of this Site

You may use aspects of this Site without the need to provide personal information, however, other aspects may not be available without personal information, eg ordering products online, entering competitions or registering for promotional offers. We and our authorised partners may also collect anonymous information about your use of the Site from Cookies and/or pixel tags. This collected information is used for statistical analysis within our business. However our use of Cookies and/or pixel tags is in accordance with the Law and you can choose whether or not to accept them. We may also collect Internet Protocol addresses to assist us to diagnose and rectify problems with our Servers, but these addresses will not be linked to a person’s name or identity.

3. Your Information

Your information refers to the details about you (for example name, address, contact details, credit/debit card details, preferences, specific needs, interests etc) that you supply to us or is supplied to us. Your information is collected when you request information from us, apply for a job with us, contact us with regards to any specific enquiry, register with us, enter a competition or buy anything from us online.

The amount of information we collect is controlled by you.

Administrative Use of Information

We may use your information for reasonable administrative purposes to enable the fulfilment of requests made by you and in accordance with any terms and conditions applicable.

4. Direct Marketing

We may use your information to provide you with updates on our products and services. We may share your information with carefully selected partners to provide you with related products and services but whenever you are asked for information you will be given the option to opt out and when you are subsequently contacted you will be informed how to opt out in the future.

Location of Information

Your information will be held in our secure databases at a secure address to prevent unauthorised access. The systems used are configured with data encryption or scrambling technologies and industry standard firewalls. Unless fulfilment of our obligation to you requires your information to pass outside the EU then it will remain within the EU. Control of information outside the EU may be less than within.

Third Parties

If you are providing information on and for and on behalf of third parties then it is your responsibility to obtain their consent and make them aware of this Privacy Policy.

Amendments

To enable us to improve our product we review our Policies periodically and amendments may be made and your continued use of our Site confirms your consent to our use of your information.

Safety and Security

We operate CCTV at Pleasure Beach in certain areas and your image may be captured and processed and this is done to assist us and any Statutory Body in ensuring your reasonable safety and security during your visit. Ride wristbands contain a unique bar code which is read on each occasion you use certain of our rides and attractions and this reading assists us in the safe operation of our premises and to reconcile participation in the event of an incident.

5. Access

Should you have any concerns regarding the information which we hold in respect of you please contact us so that we can rectify any problems. You have the right to contact us (in writing) for a data subject access request form to obtain details of the information which we hold (for which we are entitled to charge a fee).

Wristbands | Ride Tickets

6.2. Wristbands are only valid for and must be used on the day of issue.

6.3. Tickets for rides are only valid for and must be used within the Pleasure Beach trading season in which they are issued.

6.4. The opening and closing of any ride(s), show(s), device(s) and attraction(s) may vary from time to time and are at the sole discretion of Pleasure Beach

6.5. Wristbands are valid only on rides inside Pleasure Beach except the Go-Karts, Swamp Buggies and Alpine Golf.

6.7. No refunds will be given on tickets or wristbands or shows in any circumstances, therefore once you have booked the date of your visit this cannot be changed.

6.8. Queues do occur at certain times, and access time to ride(s), device(s) and attraction(s) may vary.

6.9. Tickets and wristbands, issued pursuant to a promotion, must be used by the first recipient and shall not be re – sold nor transferred.

6.10. Ticket and wristbands remain the property of Pleasure Beach at all times.

Shows

Pleasure Beach Blackpool reserves the right to make alterations to the advertised cast and programme without notice, not to admit latecomers until a suitable interval, and to refuse admission. Tickets cannot be exchanged nor money refunded. Resale of this ticket is prohibited. Pleasure Beach Blackpool is not responsible for misplaced, lost or stolen tickets. The taking of still or flash photography, motion pictures, video or audio recordings of any performance and theatre set is prohibited. Mobile phones must be switched off whilst in the theatre

Shows Hotline 0871 222 9090

Merchandise

General

Your use and purchase of products from this site is governed by the terms and conditions set out below.

We may at any time make changes to this site and the details displayed on it (including prices).

• Prices and Payment

The prices for goods displayed for sale on this site are set out on the site and are inclusive of VAT. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only in United Kingdom.

Here are the postage & packaging rates:

Weight P&P

Up to 0.5kg £2.00

0.5kg – 1.0kg £4.00

1.0kg – 5.4kg £5.00

5.4kg – 10.8kg £10.00

over 10.8kg £15.00

• Standard Overseas charges must be entered.

Pleasure Beach®, Blackpool cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail, which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you on our discretion.

• Prices and Payment

You may cancel your order for goods except CD, video and sample software up to 10 days after the goods are delivered to you by notifying us in writing by facsimile at the address or e-mailing us at the email address set out at the end of this section. We aim to process your order for dispatch to you within 28 working days of receiving it. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

• Returns Policy

On cancellation for whatever reason you must return to us the goods we have delivered for you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return but in all other circumstances you will meet the cost of return.

This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected, and we do not exclude any liability for death or personal injury arising from our negligence or for fraudulent misrepresentation.

Goods purchased Date of purchase

Name and address with postal code for billing and delivery. Were the goods damaged when they were delivered.

Reason for returning the goods. Order number.

• A member from the relevant department will then contact you to discuss the matter further and organise collection or delivery.

Please be aware that booking tickets is quick, easy and convenient. Pleasure Beach®, Blackpool will make every effort to ensure complete customer confidentiality with regards to any on-line payments. Credit card details will be secured via encrypted means as it travels over the Internet.

A Cookie is a small file of information typically of letters and numbers, which are stored on your computer. Web sites you visit ask your computer to store this information and retrieve it from your computer so that they can keep track of things like other web sites you visit or how you use the site. The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 govern Cookies. Your express consent must be obtained before Cookies can be used except where storage or access is strictly necessary for the provision of a service to the user. Our website will only use a Cookie to ensure compliance with legislation covering a users disability which falls within the exception.

7. Obligations

You represent, warrant and undertake that you will not do anything or cause or permit anything to be done that may infringe, damage or endanger any intellectual property rights of Pleasure Beach®, Blackpool or any of our associated companies or any third party or do anything that is otherwise unlawful.

8. Warranty

In particular Pleasure Beach®, Blackpool endeavours to post up to date and accurate information about its products and services on this site. All information posted on this site is correct at time it is posted and is subject to change.

Details of rides and attractions are listed on this Web Site; however, Pleasure Beach®, Blackpool cannot guarantee that all rides and attractions will be open upon customers visit to the park. Lists of rides closed can be found in Ticket Sales North when entering the park. Height restrictions and number of tickets required are also subject to change and can be confirmed via the Customer Hotline or via any Ticket Sales office located on the park.

The opening and closing times of Pleasure Beach®, Blackpool are posted on this Web Site as ESTIMATED and are so as we may vary the times from time to time at the sole discretion of Pleasure Beach®, Blackpool Ltd.

9. Liability

Pleasure Beach®, Blackpool assumes no responsibility and shall not be liable for any damage to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site. In no event shall Pleasure Beach®, Blackpool be liable for any injury, or loss, claim, damage, or any exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings) whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with:

• Any use of this Site or content found therein

• Any failure or delay (including, but not limited to) the use of or inability to use any component of the Site

• The performance or non-performance by Pleasure Beach®, Blackpool

• The provision of or failure to provide services

• Any information, software, products, services related graphics obtained through the Site

Pleasure Beach®, Blackpool liability shall not be limited in the case of death or personal injury directly caused by Pleasure Beach®, Blackpool negligent act or omission.

Any dealings you have with third parties via the Site are your responsibility. Should a dispute arise between yourself and any third party due to use of the Site we will do our best to assist its resolution but will not be responsible for any loss or damage suffered as a result.

We may provide links to other web sites, resources, advertisements or sponsorships either directly or through contractual partners. Pleasure Beach®, Blackpool accepts no responsibility for these links and does not endorse their contents. If you decide to access other web sites, you do so at your own risk whatsoever.

10. Indemnity

You shall indemnify and keep Pleasure Beach®, Blackpool indemnified against all actions, claims, losses, costs (including all legal costs actually incurred or otherwise), damages and expenses that are suffered or incurred by Pleasure Beach®, Blackpool whether or not reasonable or otherwise foreseeable or avoidable which arise directly or indirectly from any breach or alleged breach by you of any of those Terms and Conditions.

11. Intellectual Property

All Pleasure Beach®, Blackpool terms and conditions apply.

The copyright in the material contained in this Website and any Pleasure Beach®, Blackpool trademarks and brands included in that material belongs to Pleasure Beach®, Blackpool Ltd or its licensors. Any person may copy any part of this material from this website, subject to the following terms and conditions:

• The material may be used only for that person’s own personal use for non-commercial purposes;

• The copies must retain any copyright or other intellectual property notices contained in the original material; and

• The products, technology or processes described in this Web Site may be subject of other intellectual property rights reserved by Pleasure Beach®, Blackpool or by other third parties. No licence is granted in respect of those intellectual property rights.

• Images, trade marks and brands displayed on this site are protected by copyright, trade mark and intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners.

12. General

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reasons of acts of God, war and any other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts of restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Pleasure Beach®, Blackpool.

Wristbands, ride tickets and show tickets are leisure services for the purposes of the Consumer Protection (Distance Selling) Registrants 2000 and therefore regulations 7 to 19(1) shall not apply to the contract between you and us in relation to those products.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.

To the extent permitted by law, Pleasure Beach®, Blackpool accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.

These terms and conditions and any contract between us shall be governed by and construed in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

“We and Us” means PB either alone or together with you, as the context requires;

“Working day” means PB every day of the year except weekends, and English statutory and public holidays;

“You” means the person ordering the goods subject to these terms and conditions;

Registered in England under no 1876267

To contact us by telephone, please ring 0871 222 1234

Lines are open during park opening hours.