This could be due to a number of issues, we suggest you:

• Check which email address you used to purchase the Season Pass and check these inboxes.
• Check your Spam.
• If you are still unable to locate your Season Pass Registration email, please send an email to [email protected] with your booking reference and we can send your registration details.

You can collect yours on your first visit to the park from either the Globe or the Ticket centre. You will have your photo taken by one of the team and will require your pass number and booking reference number when attending. Your Pass number is necessary so we can find the right details to produce your Season Pass card.

If you have purchased more than one Season Pass, you will receive one registration email that has a list of Season Pass numbers and the name of who the Season Pass number is for. (like this ⬇)

You can then forward the email to them or you can register this for them in their details.

In order to redeem the discounts you must show your Platinum Pass Card.

The ‘Meal Deals’ promotion is not valid on drinks or in Burger King, Madam Crevettes, Oyster Bar, Pleasure Beach Arena, Costa, Krispy Kreme, Champagne Lounge and Fish & Chips. Terms & Conditions apply. These offers can be amended or withdrawn at any time.

Season Pass holders must book visits in advance online and have an eTicket for each visit. The only way to access the rides is with an eTicket. We also use eTickets to measure attendance so we keep within our capped attendance numbers. 

For more information on eTickets please click HERE.

Your Season Pass and eTickets are personal to you. Your photograph is used to verify that you are the holder of the eTicket. They are not to be shared.

Your photograph will not be used for any other purposes and is not stored or held by Blackpool Pleasure Beach beyond the end of the season that your pass is valid for.

You will need to make sure the photo only contains one face, that the image is not too large a file size, that it is a recent photo of you and that your phone and browser settings allow the camera to be accessed.

We offer a number of charging points in venues around the park.  Please ask a member of staff for details of their locations during your visit should you require this. In addition to this, souvenir charging banks are available to purchase in our retail stores.

If you are unable to use your phone for any reason or if you can’t use an eTicket you can visit Guest Services and be issued with a printed eTicket instead.

If you are buying a Season Pass for someone as a gift, you have the option to add a Gift Voucher to your order.

Call our customer service number on 0333 003 2212 or email us at [email protected]