Help & faqs

CHECK OUT OUR MOST FREQUENTLY ASKED QUESTIONS HERE

How will the situation regarding Covid-19 affect my visit?

Due to the ongoing situation around Covid-19, we introduced a range of policies and procedures to ensure our amusement park remains as safe as possible for all our guests.

We regularly update this information following Government announcements. We strongly recommend you read through the information on this page before booking your visit to Blackpool Pleasure Beach.

CLICK HERE to view the measures we have put in place.

FAQ'S

eTickets

The only way to gain entry to Blackpool Pleasure Beach is to purchase an eTicket. This applies to everyone, except for carers and children aged under 2*.

eTickets allow you to enter the park and enjoy all of our rides, including Nickelodeon Land all day long. There are two different price points for Adults (aged 12 and over) and Juniors (aged 11 and under) for tickets. eTickets must be scanned to enter the Park, and at the ride turnstiles during your visit to access the rides.

For more information on how this works and what you need to do visit our eTicket page.

No, we are currently not offering Pleasure Beach Passes (Non-rider Pass) or Ride Tickets. The only way to gain entry to Blackpool Pleasure Beach is to purchase an eTicket. This applies to everyone, except for carers and children aged under 2*.

 Height Restrictions apply to many of our rides, please check them here.

Please refer to our additional information for Guests with Small Children and Children Under 2 on details on the 19 rides guests can ride regardless of their height.

Yes, you can. Before you leave please ensure you have seen an ambassador so you are able to re-enter after you leave. Please keep your eTickets as proof of purchase.

We have a dedicated webpage where we cover all Disabled Access information for Blackpool Pleasure Beach.

Please this link for more information regarding guests with disabilities.

Can I hire a wheelchair?

Yes, we have a limited number of wheelchairs for hire. Please report to Ticket Centre, located on the ground floor of the Casino Building who will check availability. You will be required to leave a deposit for security on a wheelchair.

If you or a member of your group has a recognised medical condition which prevents you or them from being able to queue for a ride, we offer a unique ‘EasyPass’ ride access service.

An EasyPass can be arranged on your day of visit at the Ticket Centre when evidence is provided, as per our accessibility guidelines.
For more information on this please click HERE.

We also have a dedicated Accessibility Enquiry phone line – 0333 003 2212

This phone line is available every day from 9 am – 5 pm. Dialling 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards inclusive minutes on mobile phone tariffs.

Alternatively, you can send an email to [email protected] and we will aim to respond to you within 48 hours.

To access the rides at Blackpool Pleasure Beach:

  • All children must have their own eTicket
  • Be able to walk unaided, i.e. they do not need to be carried and must be wearing hard-soled shoes
  • They must also be accompanied onto the ride by an adult with a valid eTicket.

There are 19 rides that guests can ride regardless of their height. Please see our webpage for Guests with Small Children and Children aged 2 & under for more information.


Can I use a Junior eTicket on the Big One?

Yes, all our eTickets are valid on all the rides in the park. As long as you are tall enough and meet our access requirements, you will be able to ride.

Height Restrictions apply to many of our rides. Please refer to our additional information for Guests with Small Children and Children aged 2 & under.


Can my children come to the park unaccompanied?

We request that all children are supervised by a responsible person preferably over the age of 12, who exceeds our maximum height requirement of 132cm.

Height restrictions apply to many of our rides and in some cases are not suitable for small children.

You must book in advance online and use our NEW eTicket allowing you to enter the park and gain access to the rides.

We understand that the weather can very be unpredictable so you can still book online the day before your visit prior to midnight you still receive an online discount compared to the gate price. You can book online for the same day but there is no discount and the Gate Price will be charged.

 

How do I know my booking has been confirmed?

If you have a reference number then you have a confirmed booking. You should receive a confirmation email with a reference number and instructions on how to claim your eTickets.

*PLEASE ENSURE YOU AND EVERYONE IN YOUR PARTY CLAIMS THEIR eTICKET BEFORE ARRIVING.*

If you haven’t received a confirmation email please contact us by email to [email protected] or call us and we can send this to you.

 

I received a ‘payment failure’ message at the end of my booking.

Please ensure your billing details entered on the Pleasure Beach website are correct and check that:

  • The cardholders name has been entered as it appears on the card.
  • The billing address entered is the same as it appears on the card statement.
  • Please also enter the Issue Number if your card has one.

 

What is Card Security Verification or 3D Secure?

VISA 3D Secure and MasterCard Secure Code are additional security measures used by some card issuers. Both systems are based on a payment authentication process where a cardholder making a purchase is verified to be the real cardholder.

During the online payment, you may be transferred to the card issuer’s website, and asked additional security questions to confirm that you are the genuine cardholder. In the event of failure to complete the 3D-Secure process successfully, payment will not be accepted.

You might want to change:

  • The date of your visit.
  • You may not have booked the correct products.
  • You may want to add products or supplements to your booking.

eTickets or  Show Tickets are non-refundable and non-transferable.

If you need to speak to us regarding exceptional circumstances please call us on 0333 003 2212  or email into [email protected] 

Please ensure you have your booking reference and information ready. We may charge a transfer fee for changes to your booking.

Here’s some helpful information about our opening and closing times.

  • Our daily opening and closing times vary throughout the season – CLICK HERE TO SEE OUR OPENING TIMES
  • The Ticket Centre opens 30 minutes before the park opens
  • The rides open on a staggered basis from when the park opens
  • When our ride closing time is 7 pm, Nickelodeon Land will close at 6 pm
  • Our ‘closing’ times refer to the last time you can join a ride queue
  • Our opening and closing times are subject to change

Blackpool Pleasure Beach offer season passes giving frequent visitors fantastic value for money.

A Platinum Season Pass gives you access to all of the rides for every day of the season, that’s over 200 days of fun!

Click HERE for more information on Season Passes.

Nickelodeon Land is a themed area of Blackpool Pleasure Beach containing rides and characters from your favourite Nickelodeon shows.

There is no need to purchase additional tickets to enter this area. For more information on Nickelodeon Land CLICK HERE.

For your safety we have enhanced security procedures at Blackpool Pleasure Beach and ask for your cooperation.

Blackpool Pleasure Beach operates enhanced security checks at the entrance to the park. On the day of your visit please try to avoid bringing large bags or anything larger than A4. This will avoid delays at the security check at the entrance at the start of your day.

The following are additional items that are not permitted: any type of weapon, alcoholic beverages, illegal drugs, large duffle bags/luggage.

Our policies are a set of guidelines to provide a safe and pleasant environment for all

Picnics

Due to the intensity of rides and attractions within the 42-acre site, there is limited space and picnics and food are not permitted beyond the main entrance.

A dedicated picnic area with tables and umbrellas is provided adjacent to the entrance of Pleasure Beach on the Adventure Golf site. Pleasure Beach is located on the seafront of South Beach, Blackpool and its fantastic promenade and golden sands provide additional picnic spots enjoyed by many.

Allowances are made for guests with special dietary requirements and dedicated picnic areas are also provided for school parties booked in advance. Storage facilities are provided for those who bring outside food to the park. Please note the following items are permitted beyond the main entrance:

  • Bottled water
  • Any food for medical purposes
  • Any food required for special dietary needs
  • Baby food/baby formula
  • Guests with special dietary requirements can report to an Ambassador upon arrival.
 

Bikes, Scooters, Trolleys

All of the above vehicles are not allowed into Blackpool Pleasure Beach. For further clarification on these please contact us in advance of your visit.

Smoking

Please note smoking, including e-cigarettes, is not permitted in any queue lines for rides at Blackpool Pleasure Beach or in the Nickelodeon Land area of the park. Guests are kindly requested to observe this at all times.

Dogs & Pets

No dogs or pets are permitted into the park except for Guide Dogs. Please ensure that identifying paperwork for the Guide Dog is provided and that the Guide Dog is harnessed at all times. Guide Dogs will not be allowed to accompany guests onto the rides, please ensure the dog is left with another member of your group and not left unattended at any time.

Please also see our additional information for Guests with Disabilities

Photography

No filming of any kind is allowed on any rides at Blackpool Beach, including the use of Go-Pros and similar devices, or handheld extension poles for cameras and cell phones. We have ride photography available for purchase on selected rides.

Are selfie sticks allowed?

No. The use of handheld extension poles for cameras and cell phones such as selfie sticks is not permitted to be used on rides at Blackpool Pleasure Beach.

Can I fly a drone?

Blackpool Pleasure Beach is a no-fly drone zone. Anyone found flying a drone over Blackpool Pleasure Beach will face legal action.

Dress Code

Blackpool Pleasure Beach operate a policy where shirts/t-shirts must be worn at all times. Clothing with offensive language or graphics is not permitted at any time.

Lost Property

All lost property is taken to our security office. If you think you may have lost something whilst visiting Blackpool Pleasure Beach please report to Guest Services, situated near the Grand National, if you are still within the park or the Ticket Centre on the ground floor of the Casino Building.

We will ask you to complete a ‘Lost Property Form’ and then liaise with our security team.

There are some great special offers open to groups wishing to come to Blackpool Pleasure Beach

A successful group day out takes time, effort and planning and we are committed to making a booking with us as easy and stress-free as possible. Our Groups Department will work with you to create a bespoke package to suit your needs. If you have an organised group of 15 people or more, we offer deals for Blackpool Pleasure Beach as well as shows and food & drink during your visit.

Check here for more information about groups.

Yes, once you have exchanged your Tesco Clubcard vouchers for eTickets, direct with Tesco, you will receive a Tesco Rewards Token for Blackpool Pleasure Beach via email.

To exchange the Tokens, click ‘BOOK NOW’ select your date of visit and add your eTickets, when you are about to checkout and complete your payment enter your Tesco Token to deduct this from your total. Please note the Tokens are only applicable to Adult or Junior eTickets and no other products.

IF YOU CAN’T FIND YOUR ANSWER VISIT OUR CONTACT US PAGE AND SEND US YOUR ENQUIRY.