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Help & faqs

CHECK OUT OUR MOST FREQUENTLY ASKED QUESTIONS

If you have a reference number then you have a confirmed booking. You should receive a confirmation email with a reference number and instructions on how to claim your eTickets.

Please  make sure you and everyone in your party claims their eTicket before arriving.

If you haven’t received a confirmation email please contact us by email at [email protected], or call us and we can send this to you.

Please make sure your billing details entered on the Pleasure Beach website are correct and check that:

  • The cardholder’s name has been entered as it appears on the card.
  • The billing address entered is the same as it appears on the card statement.
  • Please also enter the Issue Number if your card has one.

VISA 3D Secure and MasterCard Secure Code are additional security measures used by some card issuers. Both systems are based on a payment authentication process where a cardholder making a purchase is verified to be the real cardholder.

During the online payment, you may be transferred to the card issuer’s website, and asked additional security questions to confirm that you are the genuine cardholder. In the event of failure to complete the 3D-Secure process successfully, payment will not be accepted.

We know things can change, so you can swap your date of visit for free.

We want to make your days out as easy as possible, so we’re giving you the flexibility we know you need, so that you can change your plans without the hassle. 

The Flexidate ticket allows you to transfer to any date you wish within a calendar year*. If there is a price difference and the date you transfer to is more expensive you will simply need to pay the difference in price. There is no fee for the transfer service! 

More info on our Flexidate ticket can be found here.

If you need to speak to the team about your tickets, please call us on 0333 003 2212 or email us at [email protected].

There are some great special offers open to groups visiting Pleasure Beach Resort.

A successful group day out takes time, effort and planning and we are committed to making a booking with us as easy and stress-free as possible. 

Our Groups Department will work with you to create a bespoke package to suit your needs. If you have an organised group of 15 people or more, we offer deals for Pleasure Beach Resort as well as shows and food & drink during your visit.

Check here for more information about groups

Yes, once you have exchanged your Tesco Clubcard Partner Code for eTickets, direct with Tesco, you will receive a Tesco Rewards Partner Code for Pleasure Beach Resort via email – this code normally starts with “MBPB”.

To exchange the Code, click ‘BOOK NOW’ select your date of visit and add your eTickets, when you are about to checkout and complete your payment enter your Tesco Reward Partner Code into the “Discount Code” field to deduct this from your total. Please note – the Tokens are only applicable to Adult or Junior eTickets and no other products. Only one Tesco code can be used per booking.

To make things as easy as possible for our guests, we use eTickets, which is a virtual ticket on your smart phone. 

This means before or on the day of your visit, you can buy your tickets online and have them on your phone instantly. 

Your phone is your ticket and this will get you onto the park where you can enjoy all of our rides, including the UK’s only Nickelodeon Land. You’ll scan this ticket through a turnstile at every ride, so make sure you have it to hand. 

Everyone who is visiting the Pleasure Beach needs to buy an eTicket, unless they are an Essential Companion or child under the age of 2. 

We use a dynamic pricing structure, which means we have different prices for different ages and days.

Top tip: it’s always cheaper to book online in advance! 

To book your tickets please visit our booking page.

Don’t have a phone? Don’t worry, visit our help page.

For more information on eTickets, entry and riding, please visit our eTicket help page.

All guests wanting to come for a day out with us need to buy an eTicket but there are some exceptions, explained below.

If you or your guest is an Essential Companion, you won’t need an eTicket, but you will need to apply for an Easy Pass. You can apply and find our more information on our accessibility page. Children aged 2 or under also don’t need an eTicket. 

We use a dynamic pricing structure, which means we have different prices for different ages and days.

Top tip: it’s always cheaper to book online in advance! 

Keep your eyes peeled for our latest offers, discounts and packages.

Our height restrictions are different for every ride. We have some rides suitable for guests of all heights, and some rides that need our guests to be that little bit taller. 

You can check our height restrictions here.

Yes, you can! 

Left something in car? Want to pop out for a break? No problem.  

Our eTickets make it easy for you to go on and off park as many times as you’d like throughout the day.

Before you leave, please let an ambassador know that you’re planning to come back.

Keep your eTicket, it’s your way of getting back in.

It’s important to us that we make our park as accessible as possible. 

We have a dedicated webpage where we cover all things accessibility. You can visit it here. 

Can’t find what you’re looking for or just want to chat to a member of the team? We have a dedicated phone line, give us a call – 033 003 2212. 

You can also email our accessibility team at [email protected].

Here’s some helpful information about our opening and closing times:

Our daily opening and closing times vary throughout the season –to see our opening hours on the day you’re visiting, please click here.

The Ticket Sales & Information point opens 30 minutes before the park opens.

 Nickelodeon Land will close one hour before the park closes. Our closing times refer to the last time you can join a ride queue

Our opening and closing times are subject to change, including the operating times of individual rides and attractions.

At Pleasure Beach Resort, we have five different season passes on offer. Unlimited visits, unlimited thrills! 

Our Platinum Pass is your ticket to visit us whenever and as many times as you’d like in 2024. Included in this, you can also enjoy our Late Night Riding & Fireworks and Twilight Thrills events. There’s more… our Platinum Pass is also your ticket to visit SIX other European theme parks. 

Our four other Season Passes:

Spring Season Pass

Summer Season Pass

Autumn Season Pass 

Hot Ice Season Pass

At Pleasure Beach Resort, we’re home to the UK’s only Nickelodeon Land. 

We have a themed area of the park, with Nickelodeon rides and opportunities to meet your favourite Nickelodeon characters and see exciting shows from our talented Team Nick. 

There’s no extra cost for Nickelodeon Land, it’s included in your eTicket. 

For more information on Nickelodeon Land, visit here.

For your safety we have enhanced security procedures at Pleasure Beach Resort and ask for your cooperation.

Pleasure Beach Resort operates security checks at the entrance to the park. On the day of your visit please try to avoid bringing large bags or anything larger than A4. This will avoid delays at the security check at the entrance at the start of your day.

The following are additional items that are not permitted: any type of weapon, alcoholic beverages, illegal drugs, large duffle bags/luggage.

Yes, we are cashless.

However, for guests who prefer to pay with cash we offer the option of a ‘Pre-paid Cash Card’. You can exchange cash at Ticket Sales or Guest Services for a Pre-paid Cash Card, which you can use all over the park. Terms and conditions apply – click here to view them.

Yes!

We have lots of lockers available to keep your valuables safe and secure during your visit. 

Lockers are located at multiple points inside and outside the park. We have lots of different sized lockers and cost depends on which size you need. You’ll also need to make sure you have a debit card or credit card for this. 

Most of our rides have storage areas where you can pop your belongings while you get your thrill-fix, and grab them as you step off the ride. 

Please note though, anything left in these storage areas is done so at your own risk.

Making memories is a huge part of childhood, and we’re proudly part of that. 

We have 19  rides and attractions for children of any height. This means whether they’re a first-time rider or a mini dare-devil – we’ve got it covered. 

To be able to go on our rides, children need an eTicket, and they need to be able to walk unaided (which means they don’t need to be carried and are wearing hard-soled shoes). 

They also need to be accompanied onto the ride by an adult who has a valid eTicket. 

Each ride has different height requirements, you can check which ones suit you or your children here.

Yes, our eTickets are valid on all the rides in the park. As long as you are tall enough and meet our access requirements, you’ll be able to ride.

We request that all children are supervised by a responsible person preferably over the age of 12, who exceeds our maximum height requirement of 132cm.

If you can’t find your answer visit our contact us page and send us your enquiry.

Our policies are a set of guidelines that we follow so we can make sure our park is a safe and pleasant environment for all of our guests. 

We have a huge variety of on-park catering options. Whether you’re after a sit down lunch or a bite to eat on the go – we’ve got it covered . 

You can’t bring your own food or picnics into the park, but if you’d like to eat your own picnic, you can use our dedicated picnic area, just outside of the main gates opposite Adventure Golf. 

We have award-winning on-park catering options, from all-you-can-eat pizza and pasta, to rotisserie chicken and gravy at Loki’s and freshly served gyros at ‘T’ Café. And that’s just to name a few! 

Some of our guests may have special dietary requirements, and of course we will accommodate this. Just chat to a member of our team. 

Please note the following items are allowed beyond the main entrance:

  • Bottled water
  • Any food for medical purposes
  • Any food required for special dietary needs
  • Baby food/baby formula
  • Guests with special dietary requirements can report to an Ambassador upon arrival.

All of the above vehicles are not allowed into Pleasure Beach Resort. For further clarification on these please contact us before your visit.

Smoking, including e-cigarettes, is not permitted in any queue lines for rides at Pleasure Beach Resort or in the Nickelodeon Land area of the park. Guests are kindly requested to observe this at all times.

We recognise that some guests require additional assistance from a service animal in order to visit Pleasure Beach Resort, so assistance animals and guide dogs can enter the park.

We reserve the right to request proof of training and to refuse access to untrained animals due to the health and safety risk they pose to both guests and staff. 

Please note, due to the nature of our attraction, Pleasure Beach Resort has crowded spaces, secure entrances and exits, unusual lighting, noises and smells, special effects and involves interaction with a range of mechanical devices. Please bear this information in mind when planning your visit.

For further information on our Assistance Animals & Guide Dogs policy visit our Accessibility Page here.

It’s really important that the safety and wellbeing of all our guests comes first, so we have some rules in place to make content capture a safe and fun experience for everyone.

At Pleasure Beach Resort, you can film in any of our public access areas. 

For safety, we don’t allow guests to film on rides. 

If you’re still unsure or would like to know more, please email the team at [email protected]. 

Are you a content creator or press? We’ve got a dedicated page for you here.

Pleasure Beach Resort is a no-fly zone, and we work closely with Lancashire Police and Air Traffic Control to make sure we’re keeping our guests and rides safe.

Shirts/t-shirts must be worn at all times. 

Clothing with offensive language or graphics is not permitted at any time.

All lost property is taken to our security office. 

If you think you may have lost something whilst visiting Pleasure Beach Resort please check with the team at Guest Services, just by the Grand National if you are still within the park. 

If you realised you’ve lost something after your visit, please visit the Ticket Centre on the ground floor of the Casino Building.

We will ask you to complete a ‘Lost Property Form’ and then liaise with our security team.

If you can’t find your answer visit our contact us page and send us your enquiry.

Get in touch

0871 222 1234

Please note, calls to 0871 numbers cost 13p per minute plus your telephone company’s access charge.

Copyright 2024

Pleasure Beach Resort 525 Ocean Boulevard, Promenade, Blackpool, FY4 1EZ

Company number: 01876267

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