Reports to: Box Office Manager
About the role:
The Arena and Globe Theatre at Blackpool Pleasure Beach are currently seeking Box Office Staff for The Christmas Season. There are morning and evening shows so shifts are varied taking you up to Christmas Eve.
- Ensure that the Box Office is a friendly and welcoming environment for all visitors to the Arena/Globe.
- To operate and assist on any ticketing sales points (Arena, Globe & Park tickets sales)
- Provide an efficient and productive booking experience for guests including face-to-face, on the phone and online sales when required.
- Answer all telephone calls during your shift.
- Ensure that Master files & customer records are completed, maintained and accurate, complying with data protection.
- Work in other areas of the Arena such as Food & Beverage, skate shop & skate hire.
- Assist with events within the Arena & Globe such as Birthday parties, and shows including the Christmas Grotto, Pantomime and Children’s Ice Show.
- Identify Maintenance problems & report to the Duty Manager.
- Provides the Pleasure Beach Service Experience consistently for all our customers.
- Administration duties as defined by Arena Management.
- Carry out any other duties as defined by your manager based on the changing needs of the business.